Tag: Help Desk - Latest Releases

Dec 16, 2011 - Today uncomplex introduced Replies 1.0 for OS X, their new email app designed especially to assist users in handling customer support emails. Replies features reusable text snippets, prioritization of incoming requests, pending and resolved message tracking, threaded email messages and responses, and a 15-second delay on all outgoing emails, reducing unintentional messaging. Replies organizes all messages into conversations, and it groups all related messages together, reducing inbox clutter.

Dec 08, 2011 - Today uncomplex introduces Replies 1.0 for OS X, their new email app designed especially to assist users in handling customer support emails. Replies features reusable text snippets, prioritization of incoming requests, pending and resolved message tracking, threaded email messages and responses, and a 15-second delay on all outgoing emails, reducing unintentional messaging. Replies organizes all messages into conversations, and it groups all related messages together, reducing inbox clutter.

Dec 07, 2011 - Bitbase Technologies Inc. has released The NonHelpDesk 1.0 for iPhone, iPod touch and iPad users. A newly launched product in the App Store, NonHelpDesk makes a hilarious mockery of those annoying automated help desk systems. Professionally recorded audio messages convincingly deliver funny helpline options that are perfect for playing pranks or just having a laugh. The download is free of charge and includes five messages, with an in-app purchase available that unlocks an additional six.

Nov 29, 2011 - Bitbase Technologies Inc. recently released The NonHelpDesk 1.0 for iPhone, iPod touch and iPad users. A newly launched product in the App Store, NonHelpDesk makes a hilarious mockery of those annoying automated help desk systems. Professionally recorded audio messages convincingly deliver funny helpline options that are perfect for playing pranks or just having a laugh. The download is free of charge and includes five messages, with an in-app purchase available that unlocks an additional six.

Aug 03, 2011 - California based innovator, Web Help Desk has announced that the Web Help Desk fully supports the newly released Apple operating system, Mac OS X 10.7 Lion. From its inception, the Web Help Desk established itself as the leading ITSM solution running on the Mac OS platform. Web Help Desk's centralized approach to ITSM simplifies the management of IT services in a heterogenous environment, and provides portability across platforms when needed.

Jul 26, 2011 - California based innovator, Web Help Desk today announced that the Web Help Desk fully supports the newly released Apple operating system, Mac OS X 10.7 Lion. From its inception, the Web Help Desk established itself as the leading ITSM solution running on the Mac OS platform. Web Help Desk's centralized approach to ITSM simplifies the management of IT services in a heterogenous environment, and provides portability across platforms when needed.

Jul 23, 2010 - Pennsylvania-based CG Software, LLC, has released Computer Admin Pro 5.0, their integrated asset management and help desk tracking software for Mac OS X or Windows. Based on the latest version of the FileMaker Pro database engine, the application offers a complete solution to storing and searching any data relating to computer hardware, software, maintenance, and repairs. Technicians can use a web browser to easily manage job tickets, including creating, editing, and closing.

Jul 15, 2010 - Pennsylvania-based CG Software, LLC, today announces the release of Computer Admin Pro 5.0, their integrated asset management and help desk tracking software for Mac OS X or Windows. Based on the latest version of the FileMaker Pro database engine, the application offers a complete solution to storing and searching any data relating to computer hardware, software, maintenance, and repairs. Technicians can use a web browser to easily manage job tickets, including creating, editing, and closing.

Sep 15, 2009 - Web Help Desk releases seamless out-of-the-box integration with Microsoft SCCM and SMS, providing IT professionals with up-to-date hardware and software asset details within the web-based help desk software. No table mapping configuration or SQL scripts required. In classic Web Help Desk style, simply choose your synchronization schedule, point to the SCCM/SMS deployment and select which SCCM/SMS data to be made visible, then carry on with your now enhanced service management operations.